Edith Cavell Surgery
41 A-C Streatham Hill
London SW2 4TP
We also operate Thornton Road Surgery
A Member of the AT Medics group
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Appointments

Online Services

All Online Services Users

Edith Cavell Surgery have recently upgraded to a new clinical system. This means that if you had an account to book your appointments online, you will need to recreate one with the new system.

We have sent all existing online appointment registered patients a letter with their new ID & Pins so that you are able to re-register with the service. The new online appointment systems offers further services such as requesting prescriptions and the ability to request changes to your details online.

Are you already registered with our Online Services:

Book an Appointment Online

Order a Repeat Prescription Online

Change Your Details Online

Message a Clinician

View your Medical Records

Using Your Smart Phone

 

Download
Patient Access
for Andriod

Download
Patient Access
for IOS

 

New User?

To sign up is quick and easy:

  • Step 1: Go to Patient Access to visit the patient access website.
  • Step 2: Click on Register.
  • Step 3: Where it asks you "Have you received a registration letter from your practice?" Click on No.
  • Step 4: Enter the surgery's postcode: SW2 4TP and click on the surgery name.
  • Step 5: Fill in your details.
  • Step 6: Set up your security questions.
  • Step 8: Read and Agree to the terms and conditions and click next.

Making an Appointment

Now patients can book appointments Up To 4 WEEKS IN ADVANCE.

To book an appointment you can telephone and speak with our receptionists. 

  • All weekday appointments can now be booked in advance. 
  • To book an appointment for Saturday, patients will need to call on Saturday at 9.00am.
  • Please tell the receptionist if you wish to see a particular doctor. 
  • Our normal doctor appointments are 10 minutes. If you would like to discuss more than one problem, please book a double appointment. 
  • Please note that patients will not always be able to see their preferred GP as they may not hold surgeries every day or they may be absent from the practice e.g. on annual leave.
  • We now send text reminders to our patients regarding their appointments. Please ensure that you provide us with your current number.
  • Please book a separate appointment for each member of the family who needs to see a Doctor or Nurse.

Making the most of your GP Appointment

Find out how to make the most of your GP appointment with this video from Dr Sarah Jarvis...

Which GP are you seeing?

If you want to see a specific GP please inform reception when booking your appointment.

For more information about our GP's please download the form below:

Telephone Consultations

You can book to have a telephone consultation with a doctor or nurse rather than make an appointment.

Contact reception who will arrange for the doctor to call you back later in the day. Please make sure that you provide us with the correct number. Also, please make sure that you have your phone near you as doctors do tend to only call once.  

Home Visits

Our doctors typically see four patients in the surgery in the time it takes to do a single home visit. For this reason, we ask our patients to come to the surgery if at all possible.

However, we can visit you at home if your condition means you cannot attend the surgery. Please ring before 10am to arrange a visit by the doctor.

How you can help us

  • Be on time to for your appointment. 
  • Let us know if you need to cancel at least 30 minutes before your appointment so we can offer the appointment to someone else.  
  • Call for an urgent appointment before 10.00am. 
  • Ring for information about a repeat prescription after 11.00am. 
  • Ring for the collection of your test results between 12.00pm -1.00pm Monday-Friday

Missed Appointments

We expect our patients to be on time for all appointments that they book with us, and cancel in advance any appointment that they cannot attend. We will send a warning text to the patient if he/she misses two appointments without informing us. If a patient misses more than two appointments without informing us in advance, the practice has the right to remove that patient from the practice list. Additionally, if a patient arrives late for an appointment, he/she may be asked to rebook for another time.


If you have received a text regarding a missed appointment, please click on this link if you have missed one appointment and please click on this link if you have missed two appointments for further information.

Test Results

On average, please allow 7 working days for your test results to come back from the hospital. Please note that X-ray & Scan results take a little longer. For your test results please telephone the surgery on 0203 049 5900 between 12.00 - 1.00pm. If you are bringing in a specimen please make sure that it is here before 2.00pm. Sometimes, we cannot always give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test. If you wish to speak to a doctor or nurse regarding results or are in need of medical/nursing advice please telephone the surgery and we will book you a telephone consultation.